CANCELLATION POLICY

This Cancellation Policy applies to orders placed with Axivelly, operated by Hainan Xinyuanxin Internet Technology Co., Ltd.

Cancellation Requests

To request cancellation, contact service@axivelly.com as soon as possible. Include your order number, the name and email address used for the order, the item or order you wish to cancel, and a brief explanation of the request.

Submitting a request does not automatically cancel an order. We will review its status and confirm by email whether cancellation is possible. A cancellation becomes effective only when Axivelly sends written confirmation.

Orders Not Yet Dispatched

We will make reasonable efforts to cancel an order that has not entered final fulfillment or been handed to a carrier. Processing may begin shortly after checkout, particularly during the Christmas season, so cancellation cannot be guaranteed.

Orders Already Dispatched

Once dispatched, an order normally cannot be canceled as a pre-shipment cancellation. After delivery, the customer may request a return under our Return & Refund Policy, provided the request is submitted within 14 calendar days after delivery and the item meets the applicable conditions.

Refusing delivery does not automatically create an approved return. Additional carrier, failed-delivery, or return-to-sender costs may be deducted where permitted by law if the issue resulted from an incorrect address, an unclaimed parcel, or an unjustified refusal.

Order Changes

Requests to change a shipping address, product, quantity, personalization detail, or shipping method must be submitted promptly. We cannot guarantee a change after an order is placed. If the requested change cannot be completed, the original order remains effective unless we separately confirm its cancellation.

Personalized Orders

For products requiring customer-provided text, images, or specifications, work may begin before dispatch. Cancellation availability may therefore depend on the stage reached when the request is received.

Personalized products are not automatically excluded from every remedy. Defective, damaged, incorrectly supplied, or materially misdescribed items will be reviewed under our Return & Refund Policy and applicable consumer law.

Cancellation by Axivelly

We may cancel all or part of an order if a product becomes unavailable, payment cannot be verified, order information is materially incomplete or inaccurate, there is an obvious pricing or technical error, delivery is unavailable, fraud is suspected, or fulfillment would be unlawful or impracticable.

If we cancel a paid order, we will notify the customer and issue the appropriate refund to the original payment method. We will not charge for goods we do not supply.

Shipping Delays

If we cannot dispatch within the stated or legally required period, we may provide a revised estimate and, where required by law, offer the customer a choice between accepting the delay and canceling the affected order for a refund.

Refunds for Approved Cancellations

Approved cancellation refunds are issued to the original payment method without unreasonable delay. Posting time depends on the bank, card issuer, payment service, and payment network.

Shipping charges will be refunded when required by law or when an entire order is canceled before dispatch. If only part of an order is canceled, the remaining order may cease to qualify for a promotion or free-shipping threshold, and the charge may be recalculated where legally permitted and clearly communicated.

Contact Information

Brand: Axivelly
Company: Hainan Xinyuanxin Internet Technology Co., Ltd.
Email: service@axivelly.com
Telephone: 0898-66828780
Address: Room 2168, 21st Floor, Haitian Pavilion, Banshan Garden, No. 1 Jinmao Middle Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Postal Code: 570125

Applicable consumer law takes priority if it grants more favorable rights.