PRIVACY POLICY

This Privacy Policy describes how Axivelly, operated by Hainan Xinyuanxin Internet Technology Co., Ltd. (“Axivelly,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit our online store, make a purchase, communicate with us, or use our services.

1. Scope

This policy applies to personal information processed in connection with the Axivelly store and related customer service activities. It does not govern independent third-party websites or services that maintain their own privacy policies.

Our store is hosted through Shopify. Shopify provides the commerce technology used to present the store and process store-related information. Other providers may assist with payment, analytics, fraud prevention, communications, fulfillment, and delivery.

2. Information We Collect

Depending on your interaction with us, we may collect:

- Contact and identity information, including name, billing address, shipping address, email address, telephone number, and account details.
- Order and transaction information, including products viewed or purchased, order numbers, purchase history, discounts, returns, refunds, and delivery details.
- Limited payment-related information, such as payment status, method type, transaction identifiers, and fraud-screening results. Full card information is generally processed by Shopify and the selected payment provider.
- Device and usage information, including IP address, browser, device, operating system, language, referring pages, viewed pages, interactions, approximate location, and cookie identifiers.
- Customer-service content, including emails, telephone communications, reviews, photographs, videos, and return requests.
- Marketing preferences and records of consent or opt-out choices.

3. Sources of Information

We may obtain information directly from you, automatically through your device, from Shopify and payment providers, from carriers and fulfillment providers, from security and analytics partners, and from other lawful sources.

4. How We Use Information

We may process personal information to operate the store; accept, verify, fulfill, and deliver orders; provide tracking; process cancellations, returns, exchanges, and refunds; communicate with customers; maintain accounts and preferences; prevent fraud and security incidents; meet tax, accounting, legal, and recordkeeping obligations; improve store functionality; analyze performance; send permitted marketing; personalize content where permitted; and establish or defend legal claims.

Where law requires a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, consent, or another recognized basis.

5. Cookies and Similar Technologies

Our store and providers may use cookies, pixels, tags, local storage, and similar technologies to operate checkout, remember preferences and cart contents, authenticate users, protect transactions, analyze traffic, measure marketing, and support personalized advertising where permitted.

Available controls depend on your location, browser, and the store’s configured privacy tools. Blocking certain cookies may affect website functions. Where required, we will request consent before using non-essential cookies.

6. Disclosure of Information

We may disclose personal information to Shopify; payment processors; carriers and logistics providers; cloud-hosting, security, analytics, support, and communication providers; advertising or marketing partners where permitted; professional advisers, regulators, courts, or authorities; parties involved in a business transaction; and other parties when directed or authorized by you.

We may also disclose information to comply with law, enforce agreements, protect rights or safety, investigate misuse, or respond to valid legal process.

Some laws broadly define “sale,” “sharing,” or targeted advertising. Certain advertising-related disclosures may fall within those definitions even if no money is exchanged. Where applicable, we will provide legally required choices or opt-out methods.

7. International Transfers

Axivelly operates from China and uses providers that may process information in other countries. Personal information may therefore be transferred to, stored in, or accessed from jurisdictions with different data-protection laws. Where required, we or our providers use recognized safeguards for international transfers.

8. Data Retention

We retain information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, prevent fraud, resolve disputes, meet legal obligations, and handle claims. Retention varies according to the information, relationship, legal requirements, and active disputes. Information may be deleted or anonymized when no longer required.

9. Security

We and our providers use administrative, organizational, and technical measures intended to protect personal information. No internet transmission or storage system can guarantee complete security. Customers should protect account credentials and report suspected unauthorized activity.

10. Your Privacy Rights

Depending on your location, you may have rights to request information about processing; access or obtain a copy of data; correct inaccurate information; request deletion; restrict or object to processing; obtain portability; withdraw consent; opt out of certain targeted advertising, sale, or sharing; appeal a decision; and complain to an appropriate authority.

These rights may be subject to legal exceptions. We may request information reasonably necessary to verify identity and authority. Authorized agents may submit requests where permitted, subject to proof of authorization.

To submit a request, email service@axivelly.com. We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

11. Marketing Communications

You may unsubscribe from promotional emails using the link in the message or by contacting us. You may still receive transactional communications about an order, return, refund, security matter, or policy change.

12. Children’s Privacy

Our store is not directed to children who cannot provide valid consent or enter into an online purchase under applicable law. We do not knowingly seek to collect children’s information unlawfully. A parent or guardian who believes a child improperly provided information may contact us.

13. Third-Party Links

The store may link to services operated by other parties. We do not control their privacy or security practices. Review their policies before providing information.

14. Changes to This Policy

We may update this policy to reflect changes in practices, technology, services, or legal obligations. The revised version will be posted with an updated date. Additional notice or consent will be provided where legally required.

15. Contact Us

Brand: Axivelly
Company and Data Controller: Hainan Xinyuanxin Internet Technology Co., Ltd.
Email: service@axivelly.com
Telephone: 0898-66828780
Address: Room 2168, 21st Floor, Haitian Pavilion, Banshan Garden, No. 1 Jinmao Middle Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Postal Code: 570125

Where applicable, you may also complain to the data-protection or privacy authority in your country or region.