SHIPPING POLICY
This Shipping Policy applies to purchases made from Axivelly, operated by Hainan Xinyuanxin Internet Technology Co., Ltd.
Order Processing
Orders generally require 1–3 business days for processing before dispatch. Business days exclude Saturdays, Sundays, and applicable public holidays. Processing time is separate from carrier transit time.
Orders containing multiple products may be dispatched separately. If an order is divided into more than one parcel, the customer may receive multiple tracking updates.
Shipping Options
Standard Shipping: $5.99 USD; estimated transit time 7–12 business days.
Express Shipping: $11.19 USD; estimated transit time 3–7 business days.
Free Standard Shipping: free for eligible orders of $55.00 USD or more; estimated transit time 7–12 business days.
Free-shipping eligibility is determined at checkout. Discounts, destination restrictions, excluded products, taxes, and other conditions may affect eligibility. Transit time begins after processing and dispatch.
Delivery Estimates
Shipping times are estimates, not guaranteed arrival dates. Delivery may be affected by carrier congestion, customs procedures, severe weather, public holidays, incomplete addresses, local restrictions, seasonal demand, or other events outside our reasonable control.
Axivelly does not guarantee delivery before Christmas, a birthday, an event, or another particular date unless a specific guarantee is expressly provided in writing for the order.
Destinations and Tracking
Available destinations and shipping methods are displayed during checkout. If checkout does not accept an address, we may not be able to ship there.
Where tracking is available, it will be sent to the email address provided at checkout. Tracking may take time to update after the carrier receives the parcel.
Address Accuracy
Customers must provide a complete and accurate delivery address, including any apartment, unit, building, postal code, and contact details required for delivery. Contact us immediately if a correction is needed. We cannot guarantee a change after processing or dispatch begins.
Axivelly is not responsible for delays or losses caused by incorrect customer-provided information, except where responsibility cannot legally be excluded. Additional reshipping or return-to-sender costs may apply.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or local charges. Unless checkout states that such amounts are included, the recipient may be responsible for paying them.
Failed Delivery and Returned Parcels
If a parcel cannot be delivered because the address is incorrect, the recipient is unavailable, required charges are unpaid, or the parcel is not collected, it may be returned to the sender. Any refund or reshipment will be assessed after the parcel’s status and condition are confirmed. Reasonable costs caused by the customer’s error or failure to collect may be deducted where permitted by law.
Delayed, Lost, or Damaged Parcels
If tracking has not updated for an unusual period or the parcel appears lost, contact service@axivelly.com with your order number. We may need to investigate with the carrier before confirming a remedy.
For visible damage, retain the packaging and send photographs of the shipping label, outer packaging, internal packaging, and damaged item. Prompt reporting helps us evaluate the claim without reducing any longer mandatory period under applicable law.
If we cannot dispatch within the promised or legally required time, we will provide any notice and cancellation or refund options required by law.
Contact Information
Brand: Axivelly
Company: Hainan Xinyuanxin Internet Technology Co., Ltd.
Email: service@axivelly.com
Telephone: 0898-66828780
Address: Room 2168, 21st Floor, Haitian Pavilion, Banshan Garden, No. 1 Jinmao Middle Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Postal Code: 570125