TERMS OF PURCHASE
Last Updated: October 28, 2026
These Terms of Purchase apply to orders placed with Axivelly, operated by Hainan Xinyuanxin Internet Technology Co., Ltd. By submitting an order, you agree to these Terms and our applicable shipping, cancellation, return, refund, privacy, and website-use policies.
1. Product Selection
Before ordering, review the product description, options, dimensions, materials, quantities, personalization details, delivery address, and shipping terms. Images assist selection, but screens, lighting, materials, and production may cause minor variation.
2. Placing an Order
You are responsible for ensuring checkout information is accurate and complete. An automated confirmation acknowledges receipt but does not necessarily mean every item has been finally accepted or dispatched.
We may verify availability, payment, destination, pricing, and fraud indicators. Acceptance normally occurs when we confirm dispatch or otherwise expressly accept the order.
3. Price and Currency
The applicable price is displayed at checkout, subject to correction of an obvious error. Prices and promotions may change for future orders without affecting an already accepted order.
Available currency and conversion are determined by the store and payment services. Your bank or card provider may apply its own rate or fee.
4. Taxes, Duties, and Charges
Applicable taxes and shipping charges are displayed or calculated where supported. International deliveries may incur import duties, customs fees, brokerage charges, or local taxes. Unless checkout expressly includes them, the recipient may be responsible.
5. Payment
You must use a valid payment method you are authorized to use. It may be authorized or charged when the order is submitted, depending on the provider. We may delay or cancel an order if payment is declined, reversed, unauthorized, or subject to unresolved verification.
6. Availability
Orders are subject to availability. Seasonal demand may cause an item to become unavailable after submission. If we cannot supply it, we may cancel the affected item or order and refund the corresponding amount. We will not substitute a materially different product without agreement.
7. Changes and Cancellations
Contact service@axivelly.com promptly to request a change or cancellation. We will make reasonable efforts, but cannot guarantee a request after processing begins. A change or cancellation is effective only when confirmed by Axivelly. Dispatched orders are generally handled under the Return & Refund Policy.
8. Processing and Shipping
Orders normally require 1–3 business days for processing.
Standard Shipping costs $5.99 USD and has an estimated transit time of 7–12 business days.
Express Shipping costs $11.19 USD and has an estimated transit time of 3–7 business days.
Free Standard Shipping is available for eligible orders of $55.00 USD or more and has an estimated transit time of 7–12 business days.
Transit estimates begin after dispatch and are not guarantees. Axivelly does not guarantee delivery before Christmas or another date unless an individual written guarantee is expressly provided.
9. Delivery
You must provide an accurate, deliverable address and cooperate with carriers or customs where reasonably required. If an order is returned because of an incorrect address, non-collection, unpaid import charges, or another recipient-related circumstance, reshipment or refund will be assessed after return and inspection. Reasonable additional costs may be deducted where permitted by law.
10. Delays
If we cannot dispatch within the promised or legally required time, we may provide a revised estimate. Where law requires, the customer will be offered a choice between accepting the delay and canceling for a refund. If performance becomes impossible, we may cancel and refund goods not supplied.
11. Risk and Ownership
Risk of loss transfers as determined by applicable law. Where mandatory consumer law requires responsibility until the customer or authorized recipient obtains physical possession, that rule applies. Ownership does not transfer before payment is received, except where law provides otherwise.
12. Inspection and Problems
Inspect the parcel after delivery. For a damaged, defective, incorrect, or incomplete item, contact us promptly and retain the product, shipping label, and packaging. We may request reasonable evidence.
13. Returns and Refunds
An eligible return request must be submitted within 14 calendar days after delivery. Do not return an item before receiving instructions.
For an approved return, the refund is normally issued to the original payment method within 5–10 business days after the product is received, inspected, and approved. Payment providers may require additional posting time. Mandatory rights take priority.
14. Promotions
Promotions are subject to their stated conditions. Unless expressly allowed, they cannot be combined, exchanged for cash, or applied retroactively. If a partial cancellation or return causes the order to cease meeting a promotion or free-shipping threshold, the refund may be adjusted where legally permitted.
15. Customer Responsibilities
Customers must provide accurate information, use an authorized payment method, review personalization details, monitor delivery communications where reasonably necessary, follow lawful import requirements, and use products according to supplied instructions and warnings.
16. Liability and Consumer Rights
We are responsible for supplying products according to the accepted order and applicable law. We do not exclude responsibility that cannot legally be excluded. To the fullest extent permitted, we are not responsible for indirect or unforeseeable losses caused by events outside our reasonable control.
17. Governing Terms
These Terms are governed by laws applicable at the registered location of Hainan Xinyuanxin Internet Technology Co., Ltd., while preserving mandatory consumer protections in the customer’s place of residence. Mandatory law controls in the event of conflict.
18. Contact Information
Brand: Axivelly
Company: Hainan Xinyuanxin Internet Technology Co., Ltd.
Email: service@axivelly.com
Telephone: 0898-66828780
Address: Room 2168, 21st Floor, Haitian Pavilion, Banshan Garden, No. 1 Jinmao Middle Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Postal Code: 570125