CONTACT US

Thank you for visiting Axivelly. Our customer support team can assist with questions concerning Christmas gifts, product information, order status, shipping, cancellations, returns, refunds, privacy, and store policies.

Customer Service

Email: service@axivelly.com
Telephone: 0898-66828780

For order-related assistance, email is generally the most useful contact method because it allows you to provide order details, photographs, and other relevant information.

Information to Include

To help us review your request, please provide your full name, order number if applicable, the email address used at checkout, a clear description of the issue, and photographs or video when the request concerns a damaged, defective, incorrect, or incomplete item.

Please do not email full payment-card numbers, passwords, government identification documents, or information that is not reasonably necessary for us to review the request.

Cancellation and Address Changes

Orders can move into processing quickly. If you need to request a cancellation or correct a delivery address, contact us as soon as possible. A request is not guaranteed and is not effective until confirmed in writing.

Return Requests

For an eligible return, contact service@axivelly.com within 14 calendar days after delivery. Do not send an item back before receiving return instructions. An unauthorized return may be delayed, refused, or returned to the sender where permitted by law.

Privacy Requests

You may use the same email address to submit an applicable request to access, correct, delete, or obtain information about personal data. We may need to verify the requester’s identity before acting.

Business Information

Brand: Axivelly
Company: Hainan Xinyuanxin Internet Technology Co., Ltd.
Business Address: Room 2168, 21st Floor, Haitian Pavilion, Banshan Garden, No. 1 Jinmao Middle Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China
Postal Code: 570125
Email: service@axivelly.com
Telephone: 0898-66828780

This is our business contact address. Do not return products to this address unless Axivelly expressly identifies it in the return instructions for your order.